FAQ
Questions before you pick an offer
Short answers for buyers comparing Cells, AI enablement, retainers, and staffing, without a fake rate card.
- What is the RHG Cell?
- A permanent, cross-skilled operating unit for enterprise customer systems: AI enablement, Salesforce Marketing Cloud ops, data activation, integrations, and queue coverage that owns outcomes together instead of rotating single-skill contractors. Start on The Cell.
- What is the difference between Cell Ops, Cell Data + AI, Cell Build, and Cell Next?
- Cell Ops runs live SFMC and adjacent messaging stacks for ongoing throughput. Cell Data + AI is the flagship for workflow AI, data readiness, and governed enablement (see Cell AI). Cell Build implements or recovers platforms and systems-of-record bridges. Cell Next modernizes roadmap platforms once the operating layer is trustworthy.
- How is a Cell different from a Marketing Cloud body shop?
- A body shop sells headcount and hourly rates. A Cell sells ownership of the critical path: launch time, reopen rates, AI that stays in production, and a named answer when a journey breaks after hours. Specialists stay cross-skilled so you are not buying three people for one send.
- What is the 90-day no-invoice trial?
- After roughly one-week onboarding, you can measure the Cell on real work for ninety days before invoices lock in. It is how we de-risk the hire: you keep the licenses; we prove the bench. Commercial path: Cell Ops.
- Do you also offer staff augmentation?
- Yes, as Cell Coverage: specialist seats on time and materials under the same Cell standards. Coverage is a secondary path when you need capacity fast; Ops, Data + AI, Build, and Next remain the primary offers.
- When should we talk about Cell Data + AI instead of Ops?
- When the front-door pain is workflow AI, knowledge assist, data readiness, or governed enablement inside complex institutions, not day-to-day SFMC throughput. Start at Cell Data + AI. Soft path: AI first, then data/journeys, then messaging ops when ready.
- When should we talk about Data Cloud instead of Ops?
- When identity is unfinished, activation into Marketing Cloud never landed, or a Big 4 / SI program left the license live and the segments unused. That is Cell Build · Data Cloud territory: activation as the definition of done.
- How do we get started?
- Bring the stack, the pain (AI enablement, throughput, rebuild, or Next), and a decision-maker who owns customer systems or MarTech outcomes. Start at contact or book a diagnostic.